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Warranty

30 DAY WARRANTY

We offer a 30 day warranty on all our jewelry against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized Personalize.jewelry representative.

Our dedicated Quality Assurance Team inspects every item before shipment to ensure that you receive a high quality piece. In the rare event that your item has a defect, please contact a customer service representative via email support@personalize.jewelry and we'd be happy to assist you in getting your item repaired. Please include your order number and contact information in your communications with us.

Please note:

  • The customer will be responsible for any shipping charges related to a warranty repair.
  • We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear, as deemed by our jewelry professionals.
  • We will not be responsible for lost or stolen items.

For any further questions, please email us at support@personalize.jewelry.