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Our customer service department is currently located in Texa, United State and staffed from 9am to 5:30pm (US/Canadian Eastern Standard Time) Monday to Friday. After hours, please send us an email and it will be instantly delivered to one of our customer service representatives. Our customer service representatives are trained to assist you with helping you find that perfect item, selecting an appropriate gift for any occasion, personalization ideas, technical support and any post sales questions relating to repairs, returns and our warranty.